Order Placement:

1. Confidence in Every Click: Shop with confidence at Falgur, knowing that each product is curated with care and quality in mind.

2. Order Confirmation: Once your order is successfully placed, you will receive a confirmation email detailing your purchase and payment confirmation.

Changes and Exchanges:

1. Product Exchange Policy: At Falgur, we understand that preferences may change. We offer a product exchange policy, allowing you to swap items within a specified timeframe.

2. Conditions for Exchange: To be eligible for an exchange, the product must be unused, in its original packaging, and free from any signs of wear or damage. Please note that products must be returned in their original condition to be considered for exchange.

3. Exchange Window: You have [X] days from the date of delivery to initiate an exchange request.

4. Exchange Process:

   • Contact our customer support team to initiate the exchange process.
   • Provide your order number and details of the item you wish to exchange.
   • Our team will guide you through the necessary steps to facilitate a smooth exchange.

Refund Policy:

1. Refund Eligibility: We do not offer refunds on purchases. However, if you encounter any issues with your order, please contact our customer support team for assistance.

2. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will work swiftly to address the issue and provide a suitable resolution.

Hygiene and Product Care:

1. Non-Washable Products: Please note that certain products are labeled as non-washable. To be eligible for an exchange, these products must remain in their original, unwashed condition.

2. Cleanliness Standards: We uphold high cleanliness standards for our products. However, we understand that certain items may need to be tried on. In such cases, please ensure minimal contact to maintain the product's original condition.